The home of Intelligent Monitoring software | Serving the Alarm Monitoring and Security Industry since 1987

Our Company

Built on Experience, driven by purpose

About Us

Born from real-world demands of an operational control room, Intelligent Monitoring has spent 35+ years evolving to meet the challenges of the security industry. Our vision, purpose and mission continue to guide us as we develop practical, reliable solutions that help security businesses operate smarter and serve their clients better.

Your satisfaction is our priority, backed by our 100% satisfaction or your money-back promise.

your inside track to smarter security

The Newsletter

Stay up to date with the latest company news, important announcements and insights from the world of security. Explore our Control Room Insider category for practical advice to improve your operations, plus discover marketing tips to help you keep your clients informed, engaged and connected. There's always something useful to take back to your business.

When Every Second Counts, Privacy Matters Too

When Every Second Counts, Privacy Matters Too

Explore the risks of exposed location data in emergency apps and discover how security companies can strengthen data protection, safeguard client privacy and build trust through more secure technology... ...more

Newsletter ,Control Room Insider &Safety Spotlight

November 09, 2026•2 min read

Kidnapping Risk: Staying Ahead Of A Growing Threat

Kidnapping Risk: Staying Ahead Of A Growing Threat

Explore the rise of kidnapping in South Africa, the risks facing businesses and individuals, and practical steps to improve personal safety, protect sensitive information, and prepare for potential in... ...more

Newsletter ,Control Room Insider &Safety Spotlight

October 10, 2026•3 min read

Why Waiting Can Sometimes Be the Best Security Update

Why Waiting Can Sometimes Be the Best Security Update

Learn how to manage Windows updates safely, reduce the risk of unexpected computer problems, and keep your business systems secure with practical update and maintenance tips. ...more

Newsletter ,Control Room Insider

September 10, 2026•2 min read

Three Rules for Backups: A Story Every Alarm Monitoring Operator Should Remember

Three Rules for Backups: A Story Every Alarm Monitoring Operator Should Remember

Discover three essential backup rules for security control rooms: automate backups, test recovery regularly, and keep secure off-site copies to protect critical data and maintain operations when syste... ...more

Newsletter ,Control Room Insider

September 05, 2026•3 min read

Choosing a Strong Password: Your First Line of Defense

Choosing a Strong Password: Your First Line of Defense

Learn how to create strong, unique passwords, avoid common security mistakes, and protect your accounts with password managers and multi-factor authentication. Simple cybersecurity habits can make a b... ...more

Newsletter ,Control Room Insider &Safety Spotlight

August 23, 2026•3 min read

If You Protect Your Bank Account, Why Not Your Control Room Software?

If You Protect Your Bank Account, Why Not Your Control Room Software?

Learn how to protect alarm monitoring systems with stronger passwords, explore the benefits of password managers like RoboForm, and discover an exclusive referral offer for extra password security. ...more

Newsletter ,Control Room Insider &The Bulletin

August 15, 2026•2 min read

Get Started • Contact Us

Let's Talk About Your Operation

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TraxRecord Limited (United Kingdom)

  • Suite 12802

    20 - 22 Wenlock Road

    London

    N1 7GU

  • 0871 714-3506

Classic Systems (Pty)Ltd (South Africa)

  • P.O. Box 700

    Rant-En-Dal

    1751

  • 086 505-3612

Take Control of Your Control Room

From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.

Smarter Monitoring, Safer Communities.

24 Hours Support Hotline

+27 (0)11 084 7900 ZA

+44 (0)203 879 4100 UK

24 Hours Support Hotline

+27 (0)11 084 7900 ZA

+44 (0)203 879 4100 UK

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