The home of Intelligent Monitoring software | Serving the Alarm Monitoring and Security Industry since 1987
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
Our Services
Expert Support. Practical Solutions.
Support Centre
Our Support Centre is dedicated to providing exceptional technical support and service to every customer. From answering product questions to software updates and ongoing technical assistance, our experienced team is here to help you get the most out of Intelligent Monitoring.
Technical Assistance
Get help with technical issues and product queries.
Software Updates
Access support for updates to Intelligent Monitoring products.
Pre-Sales Support
Email our team while evaluating our products.
Dedicated Customer Support
Existing customers require a valid Maintenance and Support Subscription to receive technical support.
Our highly trained support team is ready to help you find a solution. Visit Helpdesk.plus, our online support centre and collaboration portal, for assistance and remote support.
Empower Your Team
Software Training
Give your staff the knowledge and confidence to use Intelligent Monitoring effectively. Our training is designed to help your team get up to speed while minimising disruption to your daily operations.
Our recommended approach includes an initial 1–2 hour session, followed by a 30-60 minute refresher session two weeks later. This gives your team time to apply what they've learned and address any questions that arise.
Remote Training via Helpdesk
Delivered via our Helpdesk, no travel required. Included at no additional cost for customers with an active Maintenance and Support Plan.
On-Site Training
Prefer face-to-face assistance? On-site training and support are available at an additional cost, including hourly training rate and travel expenses.
Contact our team to discuss your requirements and find the right training option for your business.
Get Started • Contact Us
Let's Talk About Your Operation
Have questions, need help choosing the right solution or ready to get started?
Fill in the form and our team will be in touch to help you take the next step.
TraxRecord Limited (United Kingdom)
Suite 12802
20 - 22 Wenlock Road
London
N1 7GU
0871 714-3506
Classic Systems (Pty)Ltd (South Africa)
P.O. Box 700
Rant-En-Dal
1751
086 505-3612
Take Control of Your Control Room
From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.
Smarter Monitoring, Safer Communities.
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
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