The home of Intelligent Monitoring software | Serving the Alarm Monitoring and Security Industry since 1987
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
ALARM MONITORING SOFTWARE
Take Control of Your Control Room
From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.
Smarter Monitoring, Safer Communities.
ALARM MONITORING SOFTWARE
Take Control of Your Control Room
From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.
Smarter Monitoring, Safer Communities.
THE CHALLENGE. THE SOLUTION.
Your Control Room Has Enough to Handle
When every alarm demands attention, your team needs to stay one step ahead with clear communication, coordinated responses and reliable records. Intelligent Monitoring brings your control-room operations together, helping you cut through the chaos, stay in control and keep every response on track.
Less time chasing information
Keep relevant client details, event histories and operational information accessible to the people who need them.
More control over daily operations
Manage events, operators, response personnel and patrol activities with greater oversight.
Clearer accountability
Record actions, track event progress and maintain an audit trail to help your team understand what happened and when.
Better control of operational costs
Gain visibility into resources such as vehicles, telephone usage and labour, helping you identify opportunities to improve efficiency.
Less time chasing information
Keep relevant client details, event histories and operational information accessible to the people who need them.
More control over daily operations
Manage events, operators, response personnel and patrol activities with greater oversight.
Clearer accountability
Record actions, track event progress and maintain an audit trail to help your team understand what happened and when.
Better control of operational costs
Gain visibility into resources such as vehicles, telephone usage and labour, helping you identify opportunities to improve efficiency.
BUILT AROUND REAL OPERATIONS
Software That Understands Your Industry
Security operations have unique demands. Your software should reflect the realities of a busy control room - not force your team to work around a system that doesn't understand them. Intelligent Monitoring was developed with practical security-industry experience, with a focus on operational control, flexible processes and the support businesses need to get more from their software.
Your satisfaction is our priority, backed by our 100% satisfaction or your money-back promise.
Industry-Focused Thinking
Designed around the practical needs of alarm monitoring and security operations.
Greater Operational Visibility
Bring important activities and information into a more manageable, connected workflow.
Support Beyond The Software
Work with a team committed to helping customers use their software effectively.
EXPERIENCE YOU CAN BUILD ON
Experience Measured in Real-World Operations
MORE CONTROL. ONE CONNECTED OPERATION.
Everything Your Control Room Needs to Stay in Control
From the first alarm signal to the final incident record, Intelligent Monitoring gives your team tools to manage the operational details that keep a security business moving.
Alarm & Event Management
Receive and manage alarm events, view event statuses, prioritise activity and keep track of actions taken by your operators.
Client & Site Management
Maintain client information, contact details, site requirements and event-specific instructions so your team can access the information they need.
Patrol & Response Coordination
Manage patrol schedules and site visits while monitoring response activity and supporting greater accountability across your response operation.
Operator & Resource Oversight
Keep track of operational activity and gain visibility into key resources, including vehicles, telephone usage and staff productivity.
Reporting & Audit Trails
Record important actions and maintain event histories that help managers review activity and understand how incidents were handled.
Communications & Messaging
Use supported communication capabilities, including optional IMBot and SMS functionality, to communicate with clients and staff.
Job Cards & Business Administration
Manage job cards and support workflows covering costing, stock, sales commissions and invoicing.
Disaster Mode & Event Management
Use the system's disaster-management capabilities to help operators prioritise relevant events during widespread disruptions, such as local power failures.
User Access & Permissions
Manage user access and permissions across your operation, helping ensure team members can access the tools and information appropriate to their roles.
Centralised. Connected. In control.
How Intelligent Monitoring Connects Your Operation
1. Signals Originate At The Property
Alarm panels, motion detectors and other connected security devices generate signals when an event occurs. Depending on the site's equipment and communication setup, these signals are transmitted through available communication links. Optional IMBot provides clients with a panic call button on their person.
2. Communication Networks Carry The Signals
GSM, mobile data, Wi-Fi, routers and network infrastructure help carry information between remote sites and the receiving monitoring environment. Backup communication paths can help maintain connectivity.
3. Intelligent Monitoring Helps Operators Manage Events
Incoming alarm signals are received through an Interface and managed within Stack Manager, the central system used by the control room. Intelligent Monitoring enables operators to view and process alarm events, access relevant client information, prioritise incidents and record actions, helping them coordinate the appropriate response efficiently.
4. Teams & Relevant Contacts Are Coordinated
Operators can use the information available to follow response procedures, manage patrol schedules and site visits, and communicate with clients or keyholders. Optional SMS integration can support notifications, depending on the system configuration.
5. Events become traceable operational records
Event histories, audit trails and reporting help management review what happened, monitor operational activity and identify areas for improvement. Job-card management also supports related administrative processes, from quotations through to invoicing.
TRUST BUILT THROUGH EXPERIENCE
Reliable Software. Support That Makes a Difference
Get Started • Contact Us
Let's Talk About Your Operation
Have questions, need help choosing the right solution or ready to get started?
Fill in the form and our team will be in touch to help you take the next step.
TraxRecord Limited (United Kingdom)
Suite 12802
20 - 22 Wenlock Road
London
N1 7GU
0871 714-3506
Classic Systems (Pty)Ltd (South Africa)
P.O. Box 700
Rant-En-Dal
1751
086 505-3612
Take Control of Your Control Room
From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.
Smarter Monitoring, Safer Communities.
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
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