The home of Intelligent Monitoring software | Serving the Alarm Monitoring and Security Industry since 1987
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
Intelligent Monitoring
ALARM Monitoring & CONTROL ROOM SOFTWARE
Take Control of Every Alarm. Every Response. Every Detail.
Intelligent Monitoring is a comprehensive software solution designed for modern security companies. Manage alarm events, coordinate patrols, oversee operational costs and maintain control of your control room - all through one integrated system. Discover some of these Intelligent Monitoring's powerful features down below.
Stay on Top of Every Event
Comprehensive Alarm & Event Management
Manage incoming alarm events with greater visibility and control. Give operators the information they need to prioritise incidents and track how events are handled.
Monitor event statuses and priorities.
Access client and alarm information.
Track operator actions and response progress.
Maintain detailed event records.
Stay on Top of Every Event
Comprehensive Alarm & Event Management
Manage incoming alarm events with greater visibility and control. Give operators the information they need to prioritise incidents and track how events are handled.
Monitor event statuses and priorities.
Access client and alarm information.
Track operator actions and response progress.
Maintain detailed event records.
Plan Smarter. Patrol More Efficiently.
Patrol Scheduling & Response Coordination
Organise patrol schedules and site visits to support consistent client service while making better use of your response resources.
Manage patrol and site-check schedules.
Organise client-specific requirements.
Track patrol attendance and kilometres travelled.
Review response times and officer activity.
Plan Smarter. Patrol More Efficiently.
Patrol Scheduling & Response Coordination
Organise patrol schedules and site visits to support consistent client service while making better use of your response resources.
Manage patrol and site-check schedules.
Organise client-specific requirements.
Track patrol attendance and kilometres travelled.
Review response times and officer activity.
Keep Your Biggest Costs in Check
Vehicle, Telephone & Labour Oversight
Keep Your Biggest Costs in Check
Vehicle, Telephone & Labour Oversight
Gain better insight into the resources that keep your security operation running. Intelligent Monitoring helps you track relevant activities and identify opportunities to
Monitor vehicle and patrol activity.
Record controller and officer response times.
Manage authorised telephone access.
Review staff productivity and operational costs.
Gain better insight into the resources that keep your security operation running. Intelligent Monitoring helps you track relevant activities and identify opportunities to
Monitor vehicle and patrol activity.
Record controller and officer response times.
Manage authorised telephone access.
Review staff productivity and operational costs.
Personalised Service for Every Client
Client Management & SMS Integration
Keep important client information accessible and tailor monitoring requirements to individual needs. Optional IMBot and SMS functionality adds other ways to communicate with clients and staff.
Store client, keyholder and emergency contacts.
Record site details, notes and instructions.
Configure individual client requirements and schedules.
Send relevant notifications through the optional SMS Messenger module.
Personalised Service for Every Client
Client Management & SMS Integration
Keep important client information accessible and tailor monitoring requirements to individual needs. Optional IMBot and SMS functionality adds other ways to communicate with clients and staff.
Store client, keyholder and emergency contacts.
Record site details, notes and instructions.
Configure individual client requirements and schedules.
Send relevant notifications through the optional SMS Messenger module.
Focus on the Events That Matter Most
Disaster Mode & Incident Prioritisation
During widespread disruptions, such as local power failures or lightning storms, Disaster Mode helps operators manage non-essential signals so they can focus on clients who still need attention.
Manage widespread power-failure events.
Reduce the need to handle repetitive non-essential signals individually.
Help operators identify unresolved client issues.
Refocus attention on incidents requiring further action.
During widespread disruptions, such as local power failures or lightning storms, Disaster Mode helps operators manage non-essential signals so they can focus on clients who still need attention.
Manage widespread power-failure events.
Reduce the need to handle repetitive non-essential signals individually.
Help operators identify unresolved client issues.
Refocus attention on incidents requiring further action.
Every Action. Accounted For.
Auditing & Reporting
Maintain a clear record of operational activity to support accountability, performance reviews and informed decision-making across your control room.
Record relevant system and operational activity.
Review event histories and actions taken.
Track internal requests and complaints.
Access and print reports where supported.
Maintain a clear record of operational activity to support accountability, performance reviews and informed decision-making across your control room.
Record relevant system and operational activity.
Review event histories and actions taken.
Track internal requests and complaints.
Access and print reports where supported.
From Quote to Invoice
Job-Card Management
Manage the administrative side of your security operation with a job-card system that helps organise work, costs and sales processes.
Track jobs from quotation to invoicing.
Support job costing and stock administration.
Manage sales commissions.
Log complaints and follow internal requests.
From Quote to Invoice
Job-Card Management
Manage the administrative side of your security operation with a job-card system that helps organise work, costs and sales processes.
Track jobs from quotation to invoicing.
Support job costing and stock administration.
Manage sales commissions.
Log complaints and follow internal requests.
Controlled Access. Clear Accountability.
User Access & Permissions
Manage access to your control-room software by assigning user permissions that help keep sensitive information and important functions in the right hands.
Control which users can access and manage job cards and other communications.
Restrict access to sensitive settings and administrative functions.
Support read-only access where users only need to view information.
Tailor access to individual roles and responsibilities.
Controlled Access. Clear Accountability.
User Access & Permissions
Manage access to your control-room software by assigning user permissions that help keep sensitive information and important functions in the right hands.
Control which users can access and manage job cards and other communications.
Restrict access to sensitive settings and administrative functions.
Support read-only access where users only need to view information.
Tailor access to individual roles and responsibilities.
Centralised. Connected. In control.
How Intelligent Monitoring Connects Your Operation
1. Signals Originate At The Property
Alarm panels, motion detectors and other connected security devices generate signals when an event occurs. Depending on the site's equipment and communication setup, these signals are transmitted through available communication links. Optional IMBot provides clients with a panic call button on their person.
2. Communication Networks Carry The Signals
GSM, mobile data, Wi-Fi, routers and network infrastructure help carry information between remote sites and the receiving monitoring environment. Backup communication paths can help maintain connectivity.
3. Intelligent Monitoring Helps Operators Manage Events
Incoming alarm signals are received through an Interface and managed within Stack Manager, the central system used by the control room. Intelligent Monitoring enables operators to view and process alarm events, access relevant client information, prioritise incidents and record actions, helping them coordinate the appropriate response efficiently.
4. Teams & Relevant Contacts Are Coordinated
Operators can use the information available to follow response procedures, manage patrol schedules and site visits, and communicate with clients or keyholders. Optional SMS integration can support notifications, depending on the system configuration.
5. Events become traceable operational records
Event histories, audit trails and reporting help management review what happened, monitor operational activity and identify areas for improvement. Job-card management also supports related administrative processes, from quotations through to invoicing.
Smarter Operations. Greater Control.
Why Choose Intelligent Monitoring?
Comprehensive Alarm Management
Manage incoming alarm signals and events through Stack Manager, giving operators a structured way to prioritise incidents, access client information and track event progress.
Better Patrol Coordination
Organise patrol schedules and site visits while monitoring response times and relevant activity, helping your team coordinate resources more effectively.
Greater Operational Visibility
Bring key control-room activities into one system, helping management oversee operations, review activity and make better-informed decisions.
Smarter Disaster Management
Use Disaster Mode to help manage surges of non-essential signals during widespread events, allowing operators to focus on incidents that require attention.
Accountability Through Auditing
Maintain event histories and records of operator actions to support reviews, improve oversight and keep important operational details accessible.
Control Beyond the Control Room
Go beyond alarm monitoring with client management, user permissions, optional SMS integration and job-card management to support the wider needs of your security business.
Get Started • Contact Us
Let's Talk About Your Operation
Have questions, need help choosing the right solution or ready to get started?
Fill in the form and our team will be in touch to help you take the next step.
TraxRecord Limited (United Kingdom)
Suite 12802
20 - 22 Wenlock Road
London
N1 7GU
0871 714-3506
Classic Systems (Pty)Ltd (South Africa)
P.O. Box 700
Rant-En-Dal
1751
086 505-3612
Take Control of Your Control Room
From the first alarm to the final report, Intelligent Monitoring brings your entire control-room operation together in one powerful software solution, helping your team stay ahead of events, coordinate responses and keep every detail under control.
Smarter Monitoring, Safer Communities.
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
24 Hours Support Hotline
+27 (0)11 084 7900 ZA
+44 (0)203 879 4100 UK
© 2026 Classic Systems - All Rights Reserved. | Terms of Use | Privacy Policy