Intelligent Monitoring

Features and Benefits

Job Card Facility

This feature in the Intelligent Monitoring alarm control room monitoring software will allow for complete control on the process of a job or work undertaken. This could be for an existing client or subscriber or a non subscriber. All the general details, costing information and the stock required are inserted and the job card is created. This can then either be assigned to or recalled from a specific operator or user. The relevant stock is then issued to the responsible staff member, who can then follow on the job card the necessary action to be taken. The commission structure as well as the cost per job is then calculated by the software. The process and eventual completion of the job is easily and efficiently managed and controlled. This allows for maximum profits, high service levels and staff accountability as well as efficiency. This feature along with the request and patrol feature offer a total management solution to the operations of the Company or Organisation. The process is transparent and will increase overall cooperation and productivity.

Request Form Facility

This feature of the Intelligent Monitoring alarm control room monitoring software allow for the insertion of various Request form types allocated to various departments. Each respective request form department is allocated a responsible person or operator. The priority, description and the complete details of the request form are completed. The contact details of the person/s or client are captured and the request is processed. The responsible person/s can view, follow up and correctly complete the request in the Intelligent Monitoring alarm control room monitoring software. Within the setup of the program the system will allocate a time for the completion of the request allocated a high priority. Should this time constraint not be met the request will be displayed in red. This would allow for an element of preventative management within the Company or Organisation. The efficient use of this feature could definitely save costs and reduce the risk of loss or liability. The request can, if necessary, be forwarded to an alternative individual or department for processing. The request can, when completed, be purged from the Intelligent Monitoring alarm control room monitoring software or kept on as history. Throughout the request process absolute control can be maintained by managers and or supervisors, ensuring that these requests are handled with speed and accuracy giving the client or subscriber efficient and quality service whilst maximising staff efficiency and an even spread of workload.

Patrol Management

Within the Intelligent Monitoring alarm control room monitoring software you will be able to structure and control the patrols or checks made to your clients premises, this can be for vacation reasons or that additional security or services are required. This will ensure that the patrols or visits are not only actually carried out, but carried out to the exact specification of you and your client.

Electronic Occurrence Book

The Intelligent Monitoring alarm control room monitoring software is also an Electronic Occurrence Book where every event that occurs and is managed via the control room. Each occurrence is then recorded in the software and a detailed report can be viewed and/or extracted. It is now possible to have record of the instruction to collect a cheque or to the posting of a static security officer. It is a second by second real time recording of all events and this makes management easy and thorough.

Vehicle Control

When each staff member is booked on duty they are allocated and assigned to a vehicle for the respective shift being worked. The trip undertaken for each event on the instruction from the control centre, the exact kilometre

reading will be entered on dispatch and the end reading after the completion of the event will also be entered into the Intelligent Monitoring alarm control room monitoring software.

Telephone Control

The Intelligent Monitoring alarm control room monitoring software interfaces with a common voice/fax modem. The operators will only be able to phone those numbers that are available in the client's file, ie. the premises phone numbers or keyholders phone numbers. Emergency situations are managed through the emergency numbers on the system. This minimises the possibility of any abuse and/or any possible user errors that may be costing the Company or Organisation a fortune in telephone bills.

Full Audit Trail

The Intelligent Monitoring alarm control room monitoring software will record any and all changes as well the exact information changed on all client or subscriber files. In addition, you are able to see the exact details of when your receiver equipment was started and/or shut-down as well as when the stack manager workstation was log-in and log-off. This can not be edited or altered in any way and will remain in the client or subscriber history for reference. You and your client have peace of mind when it comes to the integrity of your staff and the transparency of your organisation.

Passwords

The administrator decides the level of information each operator may access the Intelligent Monitoring alarm control room monitoring software, for each individual operator which fields should be read only or not seen at all. This allows for the exertion of absolute control on each staff member whilst ensuring that critical information is either kept privileged or kept unchanged by any particular staff member. The unique operator description will allow for exact audit trailing. Each user can change their password as often as they like, and whenever they may feel necessary so that the integrity of their password is retained at all times.

Disaster Mode

This feature in the Intelligent Monitoring alarm control room monitoring software will allow your monitoring station to remain clear of events that may occur as a result of a natural disaster or general area service suspension ie Lighting Storm or Power Failure. At the click of a button, the signals generated as a result of these disasters can be filtered out to a separate hold screen. This would allow the operator to address and process the higher priority events on the main screen. The can be set up so that the signals either auto log directly to the client or subscribers history or they remain on the separate hold screen and then restore or auto log when the restore signal or event is received. The operator would then be able to pay attention to the higher priority events and when these have been processed and concluded the operator can address those events that have not restored after the disaster.

Manual Events

The operator can create an manual event in the Intelligent Monitoring alarm control room monitoring software. This is done in order to manage all manual event entries such as a telephonic call-in from any of your clients for a emergency situation or patrol request service.

Memo/Note

This feature in the Intelligent Monitoring alarm control room monitoring software is located in each client file and will allow you to make your specific client file as comprehensive and unique as you like. Some of the memo note headings that can be used for every client may include directions to site, medical details, vehicle details, staff on site, accounts details, reaction or response procedure etc. This will allow you to put all details of your client on the Intelligent Monitoring alarm control room monitoring software, from your clients staff to detailed information on the site location. The contents of the memo or note feature can be made privileged to administrators only. This feature, along with the search feature on the alarm monitoring station will allow your control room staff to search for a car registration number of a suspicious, abandoned or possible stolen vehicle. Medical details ie. blood group and other critical information of you client can be located in split seconds and relayed to emergency services.

Unknown Accounts

The Intelligent Monitoring alarm control room monitoring software has a feature which informs you about any event signal, received by either a radio and/or telephone decoder receiver coupled to the system and for which there is no known information in the database related to it. The Intelligent Monitoring then creates a client or subscriber file for the unknown event signal. This information will then be placed in the event history within this create unknown subscriber. This feature is ideally used when initially loading the clients or subscribers into the Intelligent Monitoring alarm control room monitoring software. This would then accommodate any possible error that may have occurred when loading the clients or subscribers. This will ensure that these errors are detected, processed and corrected while the event will still receive the necessary attention from the operator.

Zones/Users

Within the Intelligent Monitoring alarm control room monitoring software you can have up to nine hundred and ninety nine zones for each subscriber, depending on the alarm systems capability, with the accompanied zone description in detail that will reflect in detail on a report. In each client or subscriber file you can have up to nine hundred and ninety nine user defined with their respective details for each, again this will display as such in a report.

Auto Restore

The various report codes or events that are set up and/or created by the user can be formulated to indicate that report code or event should be auto completed. This would then route the event directly to the Event History of the respective client or subscriber.

Multiple Receivers

The Intelligent Monitoring alarm control room monitoring software can communicate with numerous receivers simultaneously. This could be radio base station or telephone base station receivers. We can incorporating most makes and versions of receivers.

SMS Messaging(Optional)

No operator intervention is required. This optional feature will allow our Intelligent Monitoring alarm control room monitoring software to interface with a specifically programmed GSM hardware module that will enable the program to generate predefined messages to predefined mobile numbers. This feature can be uniquely tailored to each client for each individual event being received and/or created for the specific client. The feature is not controlled by the user and is event driven. The feature allows not only for the client to be notified by message but the reaction or response staff can be informed as and when the event is generated or received, again not relying on the operator. The feature can also be used as an effective management tool as manual messages can be typed and generated ad hock to instruct staff and communicate with your clients. The time and cost saving that can be achieved by generating a SMS messages rather than calling the client is huge.

Lan/Wan Ready

The Intelligent Monitoring alarm control room monitoring software can network internally via your local area network (LAN) allowing your staff access to the required program/s from each workstation as needed. You can allow the accounts staff, technical staff and administrative staff to create and/or view the client files. The specific staff member can then process events should you have authorised them accordingly. This allows for total secure participation by all departments and all staff members in the software features. The Intelligent Monitoring alarm control room monitoring software can be linked via a dial up connection or WAN to any location across the globe. You or your staff, if they have access rights, can dial into to your company from anywhere around the world, create or update a client, action or create an event or extract a report.

Excellent Service

With our dealership network and the collective expertise of the programmers, developers and distributors, the Intelligent Monitoring alarm control room monitoring software package is leading the market. The back up support system allows you 24 hours telephonic and/or online support from any location around the globe throughout any day, week or year. The Intelligent Monitoring alarm control room monitoring software is constantly adapting and evolving developed around our clients needs and their market realities as well as staying at the cutting edge of new technology.

Software Encryption

The Intelligent Monitoring alarm control room monitoring software makes use of the most state-of-the-art hardware-based system that protects software from illegal use, by preventing unauthorized access to and execution of the protected applications.

User friendly

The installation and setup of the Intelligent Monitoring alarm control room monitoring software is simplistic and uncomplicated with step by step instruction. The Intelligent Monitoring alarm control room monitoring software is developed for and tested, in conjunction with, the end user in mind and remains the simplest and easiest to use package on the market. Developed to operate on the Microsoft Windows ® operating platform, thus allowing for easy communication with the user. Prompting the user for action or additional information as and when required (If you can read you can operate). The operator is not required to type a single word unless there is an incident or exception. Quick Entries are used that are set up by the administrator, ensuring that the input are spelled correctly. This allows for concise, accurate and legible reports on every and any event as well as absolute speed on processing of an event.

Upgrades

There is no charge for any Intelligent Monitoring alarm control room monitoring software upgrades (Software Support option only). The Intelligent Monitoring alarm control room monitoring software is upgraded on a regular basis as new operating platforms emerge and hardware changes necessitate it. This is done in close communication with the users of the Intelligent Monitoring alarm control room monitoring software and with the input of our team of experts. The Intelligent Monitoring alarm control room monitoring software is always being bettered as the armed reaction services and the alarm monitoring technological changes occur in the industry. It gives you and your client the added value by bettering the levels of service while still remaining affordable.